Verified business messaging your customers already trust. Rich content, delivered instantly.
Send verified Viber Business Messages to your customers across the UAE and the wider MENA region, provisioned through Horizon Dit's approved Viber partner status. Combine branded, rich-media messaging for transactional and promotional sends with Viber Bots for subscription-based automated conversations, all from one platform.
Verified, branded Viber Business Messages sent directly to your customers' phones
Rich media messaging with images, buttons, and interactive CTAs
Approved Viber partner provisioning handled end-to-end by Horizon Dit
Viber Bots available for subscription-based automated conversations
Send via web dashboard or integrate through REST API
Built for Rich, Verified Business Messaging
Viber gives businesses a branded, media-rich way to reach customers who already trust the platform.
180+
Countries covered worldwide
2-Way
Real customer conversations, not just alerts
Real-Time
Delivery and read receipt tracking
24/7
Message route monitoring
[Viber Use Cases]
Notifications, Campaigns, Support, and Automation, All on Viber
Horizon Dit's Viber messaging covers everything from routine transactional updates to rich promotional campaigns and ongoing customer conversations.
Transactional Notifications
Send order confirmations, delivery updates, and payment receipts as branded Viber messages your customers recognize on sight. Rich formatting makes status updates clearer than a plain text alert, without losing the speed of a transactional message.
IDEAL FOR: e-commerce, logistics, healthcare, real estate
Promotional Campaigns
Run marketing campaigns with images, buttons, and clickable CTAs that plain SMS can't carry. Verified branding means customers see your business name and logo before they even open the message.
Let customers reply directly inside Viber for support questions, order changes, or follow-up requests. Conversations stay in one thread, giving support teams full context without switching channels.
Examples: Order changes · Support queries · Delivery rescheduling · Post-purchase follow-up
Deploy a Viber Bot for structured, automated interactions with customers who've already opted in, from order tracking to FAQ responses, without a live agent on every conversation.
Examples: Order status lookups · FAQ automation · Subscription updates · Appointment scheduling
IDEAL FOR: businesses with an existing subscriber base, customer service automation, order tracking
[How Viber Messaging Works]
Two Ways to Reach Customers on Viber
Viber gives businesses two distinct ways to message customers, each suited to a different kind of interaction.
Viber Business Messages
The primary way to reach customers on Viber. Business Messages go directly to a customer's phone number, the same way SMS or WhatsApp Business messages do, without requiring the customer to opt in or subscribe first.
Messages carry your verified brand name and logo, and support rich media, buttons, and CTAs. This is the foundation of Viber messaging for most businesses, covering transactional and promotional use cases alike.
Viber Bots
A narrower, complementary capability for structured automated conversations. Bots require the customer to start or subscribe to the conversation first, making them suited to an already-engaged audience rather than cold outreach.
Available on commercial terms since February 2024, Bots work well alongside Business Messages for FAQ automation, order tracking, and repeat-interaction scenarios.
[Platform Features]
Everything Built Into Viber Business Messaging
Every feature in Horizon Dit's SMS service is designed to give businesses in the UAE and across the region a clear advantage in message delivery and operational control.
Rich Media & Interactive Buttons
Send images, CTA buttons, and clickable actions directly inside the message, not just plain text.
Verified Branded Sender
Your business name and logo appear on every message, giving customers instant recognition and trust.
Session & One-Way Messaging
Support both single outbound sends and ongoing two-way conversation threads from the same account.
Delivery & Read Receipts
Track exactly when a message was delivered and read, down to the individual send.
Template Personalization
Insert order details, names, and dynamic variables into approved message templates at scale.
Two-Way Conversations
Let customers reply within Viber, keeping support and follow-up in a single thread.
[Channel Selection]
Choosing the Right Channel for Customer Messaging
Viber is one strong option among several, and the right choice depends on the audience, the message type, and how the customer already engages with your business.
Business Scenario
Recommended Channel
Typical Use Case
Branded, rich-media messages by phone number
Viber Business Messages
Transactional and promotional sends without requiring opt-in
Structured conversations with an engaged audience
Viber Bots
FAQ automation, order tracking, repeat interactions
Viber's strongest adoption sits in specific markets across Eastern Europe, the Levant, and parts of the wider Middle East rather than uniformly across the UAE and GCC, so it works best as part of a broader MENA messaging strategy rather than a standalone channel for Gulf-only audiences. Most businesses on Horizon Dit combine Viber with SMS or WhatsApp, matching each channel to the customer base it reaches best.
[Viber + SMS]
Combine Viber and SMS for Guaranteed Delivery
Viber and SMS work well together for messages where delivery confirmation matters more than channel preference.
Typical combined workflows
Order confirmation → SMS fallback: Send a Viber Business Message the moment an order is placed. If the message isn't delivered, due to the customer not having Viber installed or a connectivity issue, the platform automatically falls back to SMS.
Appointment reminder → SMS follow-up: Send a Viber reminder ahead of a scheduled appointment. If it isn't read within a defined window, trigger an SMS reminder as a second touchpoint.
Payment confirmation → SMS escalation: Deliver a Viber message for a successful payment. For critical billing alerts, escalate automatically to SMS if the Viber message isn't confirmed as read.
Security notification → SMS backup: Send a Viber alert for account activity. If the customer is unreachable on Viber, the platform sends an SMS backup to maintain visibility.
Combining the two channels protects against the most common point of failure with Viber alone: a customer without the app installed, or outside Viber's core coverage. Horizon Dit supports both channels from a single platform, API, and dashboard, so these fallback workflows don't require separate integrations.
[How It Works]
Start Sending Viber Messages in Three Steps
Whether you're using the web dashboard or the REST API, getting started with Viber Business Messages on Horizon Dit takes minutes, not weeks.
Step 1
Connect
Sign up and register your Viber Business Account. Horizon Dit handles the approved-partner application and verification process on your behalf, so you don't deal with Viber's provisioning requirements directly.
Step 2
Send
Compose branded, rich-media messages from the dashboard, or trigger them automatically through the API. Add a Viber Bot for automated conversations once your subscriber base is ready.
Step 3
Track
Monitor delivery and read receipts in real time, down to the individual message, so you always know whether a customer actually saw what you sent.
[For Developers]
Send Viber Messages Programmatically from Any System
If you're building a product that needs to send Viber Business Messages, whether that's order notifications, verification prompts, or automated Bot replies, the Horizon Dit API connects directly via a single REST endpoint. Clear documentation, real-time delivery webhooks, and a sandbox environment mean your team can test before anything goes live.
Direct Viber messaging integration via REST API, single endpoint for Business Messages and Bots
Delivery and read-receipt webhooks with per-message status
Dedicated sandbox for template and Bot conversation testing before go-live
SDKs with Viber-specific code samples for common use cases
single endpoint for Business Messages and Bot sends
Delivery Webhooks
delivered, read, failed – status per message
Sandbox Testing
test templates and Bot flows before going live
[Pricing]
Clear Pricing for Business Messages and Bots
Pay for what you send, with volume discounts as you scale, and no hidden setup fees for approved-partner provisioning.
Starter
Pay-as-you-go
Per-message pricing for Viber Business Messages, ideal for businesses testing the channel or sending at moderate volume.
Business
Volume Rates
Reduced per-message rates at scale, for businesses running regular transactional or promotional campaigns across the UAE, GCC, and MENA.
Enterprise
Custom
Tailored pricing for high-volume senders and businesses combining Business Messages with Viber Bots under commercial terms.
Separate, transparent rates for Business Messages and Bots, so you always know which product you're being billed for.
Plans that scale as your Business Messages and Bot conversations grow.
No lock-in contracts.
No hidden fees.
[Why Horizon Dit]
Viber Messaging, Fully Supported From Day One
Getting started with Viber Business Messages isn't just about picking a provider. It's about who can actually get you approved and verified to send, then support you as your Business Messages and Bot use cases grow across a MENA market that doesn't behave the same everywhere.
01
Approved Viber Partner Status
Horizon Dit holds official approved-partner status with Viber, handling business account registration, sender verification, and template approval on your behalf. You skip the direct provisioning process and start sending sooner, without navigating Viber's requirements alone.
02
Enterprise Scalability
Whether you're sending a few hundred messages a day or scaling to millions across the UAE, GCC, and MENA, message throughput scales automatically. No manual queue management, no degradation at peak send times.
03
Compliance & Security
Every Viber Business Message goes out through a verified, branded sender profile, with delivery handled under Viber's own security and compliance standards. Your customers see a recognizable business identity on every send.
04
Intelligent Analytics
Track delivery and read receipts down to the individual message, so you know exactly how customers are engaging with your Viber messaging, not just whether a send went out.
05
Dedicated Regional Support
Our team supports businesses operating across the UAE, GCC, and wider MENA region, helping you plan Viber messaging as part of a broader multichannel strategy rather than a single, isolated channel.
06
One Unified System
Manage Viber Business Messages, Bots, and every other channel Horizon Dit supports from a single dashboard and API, without juggling separate logins, integrations, or providers.
[Industries]
Where High Volume Meets High Trust
From e-commerce order updates to fintech verification and travel booking confirmations, Viber's rich media and verified branding suit any business that wants messages customers recognize on sight. Industries with high message volume and a premium on customer trust benefit most from combining Viber Business Messages with structured Bot automation.
Viber Business Messaging lets verified businesses send branded, rich-media messages directly to a customer's phone number through Viber, covering transactional updates, promotional campaigns, and two-way customer conversations.
Business Messages reach a customer by phone number without requiring opt-in, and are the primary way most businesses use Viber. Bots require the customer to subscribe first, and suit structured, automated conversations with an already-engaged audience.
No. Horizon Dit holds approved-partner status with Viber and handles business account registration, sender verification, and template approval on your behalf.
Viber's adoption varies by market. It has a stronger user base in parts of the wider Middle East, including Iraq and the Levant, than in the UAE and GCC specifically, where WhatsApp remains the dominant messaging app. Viber works best as part of a multichannel strategy targeting your full MENA customer base, rather than the sole channel for Gulf-only audiences.
Yes. Horizon Dit supports automatic SMS fallback for Viber messages that aren't delivered or read, so critical transactional and security messages still reach the customer.
Yes. Horizon Dit provides a REST API for Viber Business Messages and Bots, with delivery webhooks, a sandbox environment, and SDKs for common integration scenarios.
Yes. Once a customer subscribes, a Viber Bot can handle FAQ automation, order status lookups, and appointment scheduling without a live agent on every conversation.
Yes. Most businesses on Horizon Dit combine Viber with SMS or WhatsApp, matching each channel to the audience and message type it serves best, all managed from one platform.
[Ready to Start?]
Get Approved, Then Start Sending on Viber
Whether you're launching your first Viber campaign, adding Bots for automated conversations, or building Viber into your product, Horizon Dit handles the approved-partner provisioning and gives you the infrastructure to do it right.
Reach customers across the UAE, GCC, and wider MENA region with rich, branded messaging they recognize on sight.
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