Horizon Dit confirms customer identity across SMS, WhatsApp, Voice, Telegram, and RCS, choosing the method that fits the moment: a passcode for a routine login, a flash call where SMS costs run high, a spoken confirmation for a sensitive transaction. Instead of forcing one verification method onto every scenario, the platform matches the method to the risk and the channel a customer already trusts.
A busy professional wants a passcode and nothing else. A customer without a smartphone needs a call, not a link they can't open.
Signing in and approving a large transfer are not the same moment, even when many setups treat them identically.
A message stuck in a spam filter or a weak signal doesn't just delay a login, it costs the business the customer.
Most businesses already have a verification code going out somewhere: a password reset, a new sign-in, a payment needing a second confirmation. The real gap is not the absence of a method. It is one method carrying every scenario, whether or not it actually fits.
None of these methods are broken by themselves. The piece that's absent is what picks the right one for each moment, and holds steady as volume grows.
Horizon Dit fills that piece through Customer Verification: matching method to scenario, then delivering it on a channel the customer is already using.
Every channel below can carry a verification moment, though not all of them in the same way. Some deliver the code itself; others carry the notification, the recovery step, or the confirmation that surrounds it.
* Approval-based workflows planned as platform capability expands.
† Availability depends on integration requirements and regional support.
Full delivery detail for each channel lives on that channel's own page. Here, the focus stays on how a verification decision picks between them.
Every verification moment on Horizon Dit resolves to one of four methods, selected by scenario rather than fixed in advance.
The same verification layer covers a customer's account from the first sign-up to years of continued use, choosing what fits each moment along the way.
A returning customer confirms it's really them before an account opens, whether that's a routine sign-in or one from an unfamiliar device.
A new customer's number or account gets confirmed before it goes live, keeping fake and duplicate signups out from the start.
A customer proves it's still them before a forgotten password gets replaced, so a reset request can't be hijacked by someone else.
A payment or transfer gets a direct confirmation from the customer before it completes, catching mistakes and fraud attempts at the last step.
A login or action from a device the platform hasn't seen before gets an extra confirmation step, without slowing down the customer's usual device.
A locked-out or reactivating customer re-establishes access without a support call, closing the gap where accounts are most often taken over.
The same decision runs for every customer, ahead of anything being sent.
A customer never sees which method got chosen, only what it took to prove it's them: a code, a call, or nothing more than the app they already had open. A customer isn't asked to install anything or pick up a new habit to make any of it work.
The code or call arrives wherever the customer already talks to the business, not on a channel picked for the platform's convenience.
A customer without a smartphone gets a call instead of a link they can't open; a customer mid-transaction gets a direct confirmation instead of a code to copy and paste.
A method matched to the customer and the moment means fewer verification attempts that stall out before completion.
A business processing ten verifications a day or ten thousand gives every customer the same considered choice of method, not a shortcut taken under load.
Every verification carries its own protections underneath, running by default, with nothing for a business to configure by hand.
Repeated or unusual verification requests get flagged and slowed before they turn into a cost or a security problem, rather than waved through like any legitimate customer trying again.
Every code carries a short lifespan and a limit on how often one can be requested, closing the window a stolen or intercepted code could actually be used in.
A business can see which verifications actually reached a customer and which didn't, instead of assuming a sent code was a delivered one.
Every verification attempt, successful or not, is logged and retrievable, giving a business the record a compliance review or a disputed transaction eventually asks for.
Completion rates, method performance, and failure patterns are visible by scenario, making it clear where customers are dropping off, not just whether the system is technically running.
Delivery optimization, automatic fallback and routing decisions are handled by Horizon Dit Smart Routing.
Verification technology keeps moving, and a platform that only covers what's common today falls behind fast. Horizon Dit's architecture is built to add new verification methods as they become standard, not to be rebuilt each time one does.
Roadmap
Verifying a customer through carrier-level signals instead of a code they have to act on, planned as the mobile operator landscape supports it.
Roadmap
An approval prompt inside a customer's own app, resolved with a single response, extending what Verification Calls already do by phone into a native app moment.
Roadmap
The same decision layer that already chooses between four methods today is built to add a fifth without changing how a business integrates.
A verification method chosen well or poorly adds up across an entire account's traffic, not just one customer's attempt. At volume, that choice shows up directly in conversion, fraud losses, and how prepared the business is when a regulator or auditor comes asking.
A single transfer shows how the pieces fit together: what gets checked first, which method gets chosen, and what closes the loop once the customer responds.
➜ The instant a transfer is submitted
The amount and the account's recent activity get checked before any message goes out, deciding whether a passcode is enough or a direct call is warranted.
➜ A moment later
For a transfer past the usual pattern, Customer Verification places an automated call rather than sending a code, and the customer answers with a spoken yes or no.
➜ Automatically
The transaction only completes once that spoken answer comes back, not simply once the call connects.
➜ From that point on
The request, the method used, and the outcome are recorded, ready for whichever team eventually asks how that transaction was verified.
A single integration covers every method described above, so adding voice verification or a new channel later doesn't mean a second integration project.
A single Horizon Dit account can carry verification for more than one brand, more than one product line, or a business expanding into a new market, carrying its own blend of scenarios and acceptable risk.
A brand added later doesn't get its own set of rules to configure. Customer Verification runs the same method-selection logic across every stream in the account, so adding volume doesn't mean adding new setup to maintain.
What counts as adequate verification, and which method a customer actually trusts, shifts from one market to the next. Customer Verification is designed around that unevenness rather than expecting a business to track it market by market on its own.
Some markets already expect stronger confirmation than a passcode for sensitive actions; others rely comfortably on an SMS or WhatsApp code today. Customer Verification already offers a stronger option, like a direct verification call, where a market or a scenario calls for one.
A customer who answers a call without hesitation might ignore an email entirely, and the reverse is just as common elsewhere in the same region. Verification method choice already accounts for that difference.
A business verifying customers across the UAE, wider GCC, and MENA doesn't assemble separate verification logic per country. The same layer adapts to what each market and each customer already expects.
Customer Verification doesn't add a separate pricing layer of its own. What a business pays reflects the verification methods actually sent, not a fee for the decision that chose between them.
For businesses verifying a modest volume of logins, resets, or transactions, paying only for the methods actually sent.
For businesses verifying customers continuously across login, registration, and transaction scenarios, with predictable monthly volume.
For accounts verifying at high volume across multiple scenarios and channels, with dedicated account management.
Verification needs shift by industry as much as by scenario. A subscription service and a logistics platform aren't confirming the same kind of moment, and neither is a marketplace onboarding a new seller.
Each industry leans on a different mix of scenarios, though the same four methods and the same selection logic sit underneath all of them.
Customer Verification confirms a customer's identity or approves a specific action, picking between a passcode, a flash call, a voice password, or a direct verification call based on the scenario and its risk.
Smart Routing picks the channel a message travels through, after that message already exists, a verification code included. Customer Verification is the step before that: deciding whether the situation actually calls for a passcode, a call, or something else entirely.
Omnichannel Messaging keeps a customer's ongoing conversation connected across every channel over time. Customer Verification narrows in on a single moment instead: confirming that one specific login, transfer, or reset request truly comes from that customer.
Four methods today: one-time passcodes, flash call verification, voice password, and verification calls that confirm an action directly. Which one applies depends on the scenario, the channel the customer already uses, and the risk involved.
No, that call sits with Smart Routing. Customer Verification decides which method a scenario actually calls for; Smart Routing handles how the resulting message reaches the customer afterward.
Yes. Method selection can run automatically by scenario, or a business can specify a method directly for cases where a fixed choice matters more than automatic matching.
Not yet as live methods. The architecture is built to add both as the platform and the mobile operator landscape support them, without changing how a business already integrates.
No. Pricing tracks verification volume sent, not the number of methods available to pick from.
Customer Verification runs on every scenario already covered above, choosing the method that fits ahead of anything going out. Bring your own login, registration, and transaction flows to see which method gets picked for each.
A method matched to the moment, every time a customer needs confirming.
one system
every channel
full visibility
